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197	197	[[image:LSS-P-Config-Firmware-Uploading.png]]
198	198	1. Once the procedure is done you will have a confirmation pop-up.
199	199	[[image:LSS-P-Config-Firmware-Success.png]]
	200	+
	201	+== Troubleshooting ==
	202	+
	203	+=== Connection Error ===
	204	+
	205	+**LSS PRO device not found at this port!**
	206	+
	207	+If the software does not detect any servos, this can be for multiple reasons:
	208	+
	209	+* Forgot to connect the USB port to ONLY the first servo of the assembly
	210	+* Servo not connected to the power supply, or power supply not turned on.
	211	+* Wrong COM port selected in the software
	212	+* USB drivers have not been properly installed
	213	+* Advanced users may have written their own firmware (Arduino format) and uploaded it to the microcontroller within the servo. The PRO Config software cannot be used in this instance.
	214	+
	215	+To resolve this issue:
	216	+
	217	+* Ensure the power is ON.
	218	+** If you have the 30V power supply, ensure the switch is set to ON
	219	+** If you have the 36V power supply, also ensure the switch is set to ON & E-Stop button is not pressed
	220	+* Verify the Device Manager in Windows to see if the COM port is present
	221	+
	222	+=== Software Issues ===
	223	+
	224	+**Firmware update stalled / frozen**
	225	+
	226	+If the LSS Config screen freezes during a firmware update or the process takes many minutes without an update.
	227	+
	228	+To resolve this issue:
	229	+
	230	+* Power cycle the servo, keeping it connected via USB to the computer.
	231	+* Restart the LSS PRO Config application
	232	+* The update should resume.
	233	+
	234	+If the firmware was being updated using a local file (rare), then the Firmware Update button needs to be pressed again for the update process to restart.
	235	+
	236	+**Interface freezes**
	237	+
	238	+If the interface freezes for any reason outside of a Firmware update, end the Windows Task corresponding to the LSS Config via Windows’ Task Manager (accessible via shortcut by simultaneously pressing CTRL + SHIFT + ESC on the keyboard).
	239	+
	240	+**Wrong Servo Detected**
	241	+
	242	+If the display is showing the wrong servo detected (for example if you have a STANDARD servo connected, but it’s appearing as a MEGA), which should not happen, please reach out to RobotShop with details and instructions will be provided on how to correct this.
	243	+
	244	+**Appearance**
	245	+
	246	+If the appearance or aesthetics seem “off”, this may be due to the "Scale" factor in Windows 11, set it to 100%.
	247	+