Changes for page LSS-PRO Configuration Software
Last modified by Eric Nantel on 2024/10/04 08:08
Change comment: Upload new image "LSS-P-Config-Custom-Actions-Custom.png", version 1.3
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... ... @@ -200,7 +200,48 @@ 200 200 201 201 == Troubleshooting == 202 202 203 -=== LSS PRO device notfoundat this port!===203 +=== Connection Error === 204 204 205 +**LSS PRO device not found at this port!** 205 205 206 -=== Port configuration failed! === 207 +If the software does not detect any servos, this can be for multiple reasons: 208 + 209 +* Forgot to connect the USB port to ONLY the first servo of the assembly 210 +* Servo not connected to the power supply, or power supply not turned on. 211 +* Wrong COM port selected in the software 212 +* USB drivers have not been properly installed 213 +* Advanced users may have written their own firmware (Arduino format) and uploaded it to the microcontroller within the servo. The PRO Config software cannot be used in this instance. 214 + 215 +To resolve this issue: 216 + 217 +* Ensure the power is ON. 218 +** If you have the 30V power supply, ensure the switch is set to ON 219 +** If you have the 36V power supply, also ensure the switch is set to ON & E-Stop button is not pressed 220 +* Verify the Device Manager in Windows to see if the COM port is present 221 + 222 +=== Software Issues === 223 + 224 +**Firmware update stalled / frozen** 225 + 226 +If the LSS Config screen freezes during a firmware update or the process takes many minutes without an update. 227 + 228 +To resolve this issue: 229 + 230 +* Power cycle the servo, keeping it connected via USB to the computer. 231 +* Restart the LSS PRO Config application 232 +* The update should resume. 233 + 234 +If the firmware was being updated using a local file (rare), then the Firmware Update button needs to be pressed again for the update process to restart. 235 + 236 +**Interface freezes** 237 + 238 +If the interface freezes for any reason outside of a Firmware update, end the Windows Task corresponding to the LSS Config via Windows’ Task Manager (accessible via shortcut by simultaneously pressing CTRL + SHIFT + ESC on the keyboard). 239 + 240 +**Wrong Servo Detected** 241 + 242 +If the display is showing the wrong servo detected (for example if you have a STANDARD servo connected, but it’s appearing as a MEGA), which should not happen, please reach out to RobotShop with details and instructions will be provided on how to correct this. 243 + 244 +**Appearance** 245 + 246 +If the appearance or aesthetics seem “off”, this may be due to the "Scale" factor in Windows 11, set it to 100%. 247 +