Last modified by Eric Nantel on 2024/10/04 08:08

From version < 108.1 >
edited by Eric Nantel
on 2024/07/12 10:42
To version < 107.2 >
edited by Eric Nantel
on 2024/07/12 10:30
< >
Change comment: There is no comment for this version

Summary

Details

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200 200  
201 201  == Troubleshooting ==
202 202  
203 -=== Connection Error ===
203 +=== LSS PRO device not found at this port! ===
204 204  
205 -**LSS PRO device not found at this port!**
206 206  
207 -If the software does not detect any servos, this can be for multiple reasons:
208 -
209 -* Forgot to connect the USB port to ONLY the first servo of the assembly
210 -* Servo not connected to the power supply, or power supply not turned on.
211 -* Wrong COM port selected in the software
212 -* USB drivers have not been properly installed
213 -* Advanced users may have written their own firmware (Arduino format) and uploaded it to the microcontroller within the servo. The PRO Config software cannot be used in this instance.
214 -
215 -To resolve this issue:
216 -
217 -* Ensure the power is ON. 
218 -** If you have the 30V power supply, ensure the switch is set to ON
219 -** If you have the 36V power supply, also ensure the switch is set to ON & E-Stop button is not pressed
220 -* Verify the Device Manager in Windows to see if the COM port is present
221 -
222 -=== Software Issues ===
223 -
224 -**Firmware update stalled / frozen**
225 -
226 -If the LSS Config screen freezes during a firmware update or the process takes many minutes without an update.
227 -
228 -To resolve this issue:
229 -
230 -* Power cycle the servo, keeping it connected via USB to the computer.
231 -* Restart the LSS PRO Config application
232 -* The update should resume.
233 -
234 -If the firmware was being updated using a local file (rare), then the Firmware Update button needs to be pressed again for the update process to restart.
235 -
236 -**Interface freezes**
237 -
238 -If the interface freezes for any reason outside of a Firmware update, end the Windows Task corresponding to the LSS Config via Windows’ Task Manager (accessible via shortcut by simultaneously pressing CTRL + SHIFT + ESC on the keyboard).
239 -
240 -**Wrong Servo Detected**
241 -
242 -If the display is showing the wrong servo detected (for example if you have a STANDARD servo connected, but it’s appearing as a MEGA), which should not happen, please reach out to RobotShop with details and instructions will be provided on how to correct this.
243 -
244 -**Appearance**
245 -
246 -If the appearance or aesthetics seem “off”, this may be due to the "Scale" factor in Windows 11, set it to 100%. 
247 -
206 +=== Port configuration failed! ===
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