Changes for page LSS-PRO Configuration Software
Last modified by Eric Nantel on 2024/10/04 08:08
Change comment: There is no comment for this version
Summary
-
Page properties (1 modified, 0 added, 0 removed)
Details
- Page properties
-
- Content
-
... ... @@ -200,48 +200,7 @@ 200 200 201 201 == Troubleshooting == 202 202 203 -=== ConnectionError ===203 +=== LSS PRO device not found at this port! === 204 204 205 -**LSS PRO device not found at this port!** 206 206 207 -If the software does not detect any servos, this can be for multiple reasons: 208 - 209 -* Forgot to connect the USB port to ONLY the first servo of the assembly 210 -* Servo not connected to the power supply, or power supply not turned on. 211 -* Wrong COM port selected in the software 212 -* USB drivers have not been properly installed 213 -* Advanced users may have written their own firmware (Arduino format) and uploaded it to the microcontroller within the servo. The PRO Config software cannot be used in this instance. 214 - 215 -To resolve this issue: 216 - 217 -* Ensure the power is ON. 218 -** If you have the 30V power supply, ensure the switch is set to ON 219 -** If you have the 36V power supply, also ensure the switch is set to ON & E-Stop button is not pressed 220 -* Verify the Device Manager in Windows to see if the COM port is present 221 - 222 -=== Software Issues === 223 - 224 -**Firmware update stalled / frozen** 225 - 226 -If the LSS Config screen freezes during a firmware update or the process takes many minutes without an update. 227 - 228 -To resolve this issue: 229 - 230 -* Power cycle the servo, keeping it connected via USB to the computer. 231 -* Restart the LSS PRO Config application 232 -* The update should resume. 233 - 234 -If the firmware was being updated using a local file (rare), then the Firmware Update button needs to be pressed again for the update process to restart. 235 - 236 -**Interface freezes** 237 - 238 -If the interface freezes for any reason outside of a Firmware update, end the Windows Task corresponding to the LSS Config via Windows’ Task Manager (accessible via shortcut by simultaneously pressing CTRL + SHIFT + ESC on the keyboard). 239 - 240 -**Wrong Servo Detected** 241 - 242 -If the display is showing the wrong servo detected (for example if you have a STANDARD servo connected, but it’s appearing as a MEGA), which should not happen, please reach out to RobotShop with details and instructions will be provided on how to correct this. 243 - 244 -**Appearance** 245 - 246 -If the appearance or aesthetics seem “off”, this may be due to the "Scale" factor in Windows 11, set it to 100%. 247 - 206 +=== Port configuration failed! ===